{"id":47085,"date":"2025-11-19T14:03:53","date_gmt":"2025-11-19T14:03:53","guid":{"rendered":"https:\/\/certifeka-edu.com\/programs\/personal-development-leadership-professional-certificate-2\/lessons\/lesson-1listening-4\/"},"modified":"2025-11-19T14:03:53","modified_gmt":"2025-11-19T14:03:53","slug":"lesson-1listening-4","status":"publish","type":"lesson","link":"https:\/\/certifeka-edu.com\/ar\/programs\/personal-development-leadership-module\/lessons\/lesson-1listening-4\/","title":{"rendered":"lesson 1:Listening"},"content":{"rendered":"

\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

Lesson 1: Describing futures with clarity<\/h2>\n

Listening<\/h3>\n

As with anything, there are types of listening, let’s cover the most important for leaders. Active Listening, Informational Listening, Critical Listening, Empathetic Listening<\/h5>\n
\n\n\t\t\t\t\t Active Listening
\n\t\t\t<\/path><\/svg>
\n\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t<\/summary>\n
Active listening will probably be the largest topic we discuss in this lesson, we cannot stress enough how crucial it is for a leader to be an active listener.<\/h5>\n
Active listening requires listening carefully to the speaker, understanding what they are saying, reacting and thinking about what they are saying, and retaining information for later.<\/h5>\n
This keeps both listeners and speakers actively participating in the conversation.<\/h5>\n
Listeners can use active listening techniques like paying very close attention to the speaker’s behavior and body language so that they can better understand the message.<\/h5>\n
Through visual cues such as nodding and eye-her contact, you can signal that they are following you and avoid potential interruptions such as fidgeting or walking around.<\/h5>\n
Active listening can be used to do many many things<\/h5>\n
You can use active listening in coaching sessions to make sure that you’re providing effective coaching<\/h5>\n
Resolving conflicts is a major area for active listening so you can properly understand the issue at hand<\/h5>\n
Active listening is primarily the best way to fully understand an issue\/problem and show that you genuinely care.<\/h5>\n
A few tips that you must apply while using Active listening:<\/h5>\n
Pay very close attention to verbal and non-verbal gestures. The tone, the eye contact, the head movement, the fingers twitching, and the leg bouncing. All of these are to make sure that you understand the person in front of you and how important the topic is for them.<\/h5>\n
Don’t judge quickly, understand. Most people jump to conclusions once the topic has a certain start or specific keywords that they heard in a similar situation but they often forget, that not every situation is the same. You could really be surprised when you actually don’t judge the speaker before hearing the full story.<\/h5>\n
Probe and ask questions as much as you can, asking questions will make sure that you truly understand the other person and will make your own understanding clearer. It will help you clarify any false misunderstanding or a point that is misheard.<\/h5>\n
Repeat your understanding to the speaker to make sure that you are on the same page. Summarizing a conversation by the end ties the knot to the mutual understanding between the listener and the speaker. Always try to recap your understanding to the speaker so you clear your doubts and put their mind at ease.<\/h5>\n
Only after the speaker is done talking and you’ve confirmed your understanding with them, and only then, start sharing your own ideas and point of view. You don’t have to share it immediately and you can take time to reflect but if you’ve done all the above steps and have a proper solution for the issue or the topic, feel free to share it because only then, the speaker will listen actively to you exactly as you did.<\/h5>\n<\/details>\n
\n\n\t\t\t\t\t Informational Listening
\n\t\t\t<\/path><\/svg>
\n\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t<\/summary>\n
You’re a leader, you’ve coached people before. Do you like how your team reacted when they were being coached? Were they composed and took the position of an information receiver easily which you called smooth coaching? That is informational listening. You as a leader also will have moments where you need to be coached which will require you to pay attention and receive feedback on yourself. This type of listening is just understanding, there’s no judgment or feelings, and the sole purpose is to understand.<\/h5>\n<\/details>\n
\n\n\t\t\t\t\t Critical Listening
\n\t\t\t<\/path><\/svg>
\n\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t<\/summary>\n
This type of listening is made for evaluation reasons
This type of listening is made for evaluation reasons
you need to be unbiased and critically listen to the information being given to you so you can make a decision.
The golden rule for critical listening is to be unbiased, put the information you receive in order, connect the dots and make a decision.<\/h5>\n<\/details>\n
\n\n\t\t\t\t\t Empathetic Listening
\n\t\t\t<\/path><\/svg>
\n\t\t\t<\/path><\/svg>
\n\t\t\t\t\t\t<\/summary>\n
All the above listening types are created to mostly handle logical situations or issues, empathetic listening is created to handle emotions
It is a listening method to understand the speaker’s emotions behind their words
The most important thing to do in this type of listening is to have and show compassion, that’s all it takes to be an empathetic listener
By showing compassion, you’re excluding your opinions and every sentence that starts with the letter “I”.
If someone comes to you to express their sad feelings or emotions about losing their pet, you can’t respond with “I think you should get another dog”
That wouldn’t be right. Just listen to the person, in a workplace, emotions do exist,
Some team members would disagree with a process or be upset with a situation or negative feedback,
asking about their feelings will make you look like a much more trusted leader. Showing compassion for empathetic listening will definitely make you a better leader<\/h5>\n<\/details>\n
Active listening will probably be the largest topic we discuss in this lesson, we cannot stress enough how crucial it is for a leader to be an active listener.<\/h5>\n
Active listening requires listening carefully to the speaker, understanding what they are saying, reacting and thinking about what they are saying, and retaining information for later.<\/h5>\n
This keeps both listeners and speakers actively participating in the conversation.<\/h5>\n
Listeners can use active listening techniques like paying very close attention to the speaker’s behavior and body language so that they can better understand the message.<\/h5>\n
Through visual cues such as nodding and eye-her contact, you can signal that they are following you and avoid potential interruptions such as fidgeting or walking around.<\/h5>\n
Active listening can be used to do many many things<\/h5>\n
You can use active listening in coaching sessions to make sure that you’re providing effective coaching<\/h5>\n
Resolving conflicts is a major area for active listening so you can properly understand the issue at hand<\/h5>\n
Active listening is primarily the best way to fully understand an issue\/problem and show that you genuinely care.<\/h5>\n
A few tips that you must apply while using Active listening:<\/h5>\n
Pay very close attention to verbal and non-verbal gestures. The tone, the eye contact, the head movement, the fingers twitching, and the leg bouncing. All of these are to make sure that you understand the person in front of you and how important the topic is for them.<\/h5>\n
Don’t judge quickly, understand. Most people jump to conclusions once the topic has a certain start or specific keywords that they heard in a similar situation but they often forget, that not every situation is the same. You could really be surprised when you actually don’t judge the speaker before hearing the full story.<\/h5>\n
Probe and ask questions as much as you can, asking questions will make sure that you truly understand the other person and will make your own understanding clearer. It will help you clarify any false misunderstanding or a point that is misheard.<\/h5>\n
Repeat your understanding to the speaker to make sure that you are on the same page. Summarizing a conversation by the end ties the knot to the mutual understanding between the listener and the speaker. Always try to recap your understanding to the speaker so you clear your doubts and put their mind at ease.<\/h5>\n
Only after the speaker is done talking and you’ve confirmed your understanding with them, and only then, start sharing your own ideas and point of view. You don’t have to share it immediately and you can take time to reflect but if you’ve done all the above steps and have a proper solution for the issue or the topic, feel free to share it because only then, the speaker will listen actively to you exactly as you did.<\/h5>\n
You’re a leader, you’ve coached people before. Do you like how your team reacted when they were being coached? Were they composed and took the position of an information receiver easily which you called smooth coaching? That is informational listening. You as a leader also will have moments where you need to be coached which will require you to pay attention and receive feedback on yourself. This type of listening is just understanding, there’s no judgment or feelings, and the sole purpose is to understand.<\/h5>\n
This type of listening is made for evaluation reasons
This type of listening is made for evaluation reasons
you need to be unbiased and critically listen to the information being given to you so you can make a decision.
The golden rule for critical listening is to be unbiased, put the information you receive in order, connect the dots and make a decision.<\/h5>\n
All the above listening types are created to mostly handle logical situations or issues, empathetic listening is created to handle emotions
It is a listening method to understand the speaker’s emotions behind their words
The most important thing to do in this type of listening is to have and show compassion, that’s all it takes to be an empathetic listener
By showing compassion, you’re excluding your opinions and every sentence that starts with the letter “I”.
If someone comes to you to express their sad feelings or emotions about losing their pet, you can’t respond with “I think you should get another dog”
That wouldn’t be right. Just listen to the person, in a workplace, emotions do exist,
Some team members would disagree with a process or be upset with a situation or negative feedback,
asking about their feelings will make you look like a much more trusted leader. Showing compassion for empathetic listening will definitely make you a better leader<\/h5>","protected":false},"comment_status":"open","ping_status":"closed","template":"","class_list":["post-47085","lesson","type-lesson","status-publish","hentry"],"yoast_head":"\nlesson 1:Listening - Certifeka-edu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/certifeka-edu.com\/ar\/programs\/personal-development-leadership-module\/lessons\/lesson-1listening-4\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"lesson 1:Listening - Certifeka-edu\" \/>\n<meta property=\"og:description\" content=\"Lesson 1: Describing futures with clarity Listening As with anything, there are types of listening, let’s cover the most important for leaders. 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